Delete your Jumua account

Last updated: July 2026

This page is for users of the Jumua app and website operated by JUMUA CHINA (jumua.co.tz). Use the steps below to request that your account and associated personal data are deleted.

How to request account deletion

1. Submit the request form below, or email support@jumua.co.tz with the subject line Delete my Jumua account.
2. Include the phone number registered to your Jumua account so we can verify ownership.
3. We will confirm your request and delete your account within 30 days.
4. After deletion, you will no longer be able to sign in with that account.

Request form

Data that is deleted

• Account profile details (name, phone number, login credentials)
• Saved delivery addresses
• Wishlist and saved preferences
• In-app messages tied to your customer account
• Device / push notification tokens linked to your account

Data that may be kept

• Order, payment, and transaction records required for accounting, fraud prevention, dispute resolution, or legal compliance
• Anonymized or aggregated analytics that no longer identify you

Retained transaction records are kept only as long as required by applicable law (typically up to 7 years for financial records), then deleted or anonymized.

Partial data deletion (without closing your account)

You can also ask us to delete specific personal data (for example a saved address) without deleting your whole account. Email support@jumua.co.tz with the details you want removed. You can update or remove some profile information yourself from your account settings while signed in.

Contact

Jumua / JUMUA CHINA — support@jumua.co.tz — https://jumua.co.tz